Shangri-La Group Continues To Extend Hospitality From The Heart During Global Pandemic

As the global pandemic continues to demand time and resources, Shangri-La Group colleagues around the world extend hospitality from the heart to help ease burdens in our communities. From donating essential supplies to low-income communities and frontline workers to hosting medical professionals in our hotels, Shangri-La Group hopes to be a resource in the fight against COVID-19.

Mainland China

Since the start of the pandemic, Shangri-La Hotel, Wuhan has supported its local community, essential personnel and medical staff with nourishing meals, personal protective equipment and comfortable hotel rooms in which to rest. Shangri-La Hotel, Wuhan colleagues continue to support the community through local donations and volunteering at nearby hospitals. Volunteer duties include sanitary temperature testing, administrative support and more.

On March 25, 50 volunteers from Shangri-La’s Sanya Resort & Spa, Hainan partnered with Sanya Social Work Organization to prepare and deliver nutritious lunches and fruit boxes to medical professionals at the Medical Station of Haitang Bay and 301 Hospital Hainan.

“We are proud to show special care and appreciation to the medical professionals for their great efforts to fight the virus,” said Michelle Zhang, director of communications at Shangri-La’s Sanya Resort & Spa, Hainan.

Keith Tomkies, general manager of Kerry Hotel Pudong, Shanghai, led colleagues to deliver meals to the Shanghai Pudong Police Station.

“During this challenging time, the biggest reason we feel safe is we’re protected by our most dedicated, professional and selfless police officers,” said Tomkies. “What we’ve done is not only one of our ways to breathe life to CSR & Sustainability, but also to show our commitment to being united and helpful.”

Kerry Hotel Pudong, Shanghai colleagues also donated face masks and provided complimentary temperature checks to members of the community.

Shangri-La Hotel, Baotou expressed gratitude for the city’s committed medical workers by preparing 100 customized chocolate boxes for medical staff at The First Affiliated Hospital of Baotou City and The Second Affiliated Hospital of Baotou City.

“We salute the angels in white and wish them all the best,” said Rose Wang, director of sales and marketing at Shangri-La Hotel, Baotou.

Songbei Shangri-La, Harbin executive management team thanked the dedicated staff at the local community service center with nutritious lunches prepared by the hotel’s culinary team. The community service center staff have been responsible for the prevention and control of the pandemic in Harbin.

Volunteers from Midtown Shangri-La, Hangzhou and Hangzhou Kerry Centre prepared and delivered gifts to frontline workers.

Hong Kong SAR

In partnership with ChickenSoup Foundation, colleagues from Island Shangri-La, Hong Kong, Kowloon Shangri-La, Hong Kong, Kerry Hotel, Hong Kong and Hotel Jen Hong Kong prepared safety kits with surgical masks, sanitizing gel, towels, snacks, books, toothpaste and toothbrushes. The hotels donated the kits to low-income families in Kwun Tong, a newly-developed public housing estate.

Kerry Hotel, Hong Kong colleagues participated in a Soap Cycling workshop to package hygiene kits, which the organization will donate to community members from low income areas. Kerry Hotel, Hong Kong also organized a blood drive in partnership with Hong Kong Red Cross Blood Transfusion Service. Sixty-four donors participated in the cause.

Hotel Jen Hong Kong colleagues participated in a soap recycling program in order to reduce waste while promoting proper hygiene. The soap will be donated to low-income communities in Hong Kong.


Colleagues from Shangri-La Philippine Properties (consisting of Edsa Shangri-La, Manila, Makati Shangri-La, Manila, Shangri-La at the Fort, Manila, Shangri-La’s Boracay Resort & Spa, Philippines, Shangri-La’s Mactan Resort & Spa, Cebu, Hotel Jen Manila and Shangri-La Business Solutions and Services) have committed to providing 20,250 packed meals for frontline workers during the Philippines’ Enhanced Community Quarantine.

“This is to show our appreciation for the frontliners and everyday heroes from Makati Medical Center, The Medical City, Vicente Sotto Memorial Medical Center, Chong Hua Hospital Mandaue, Mactan Doctors Hospital, Taguig-Pateros District Hospital, St. Luke’s Medical Center Bonifacio Global City, Makati City Police, Metro Manila Development Authority, Mandaluyong City Police, Pasay City Police, Barangay Yapak, Boracay Philippine National Police and Taguig City Police,” said John Rice, area vice president operations (Philippines) and general manager of Shangri-La at the Fort, Manila.

Shangri-La colleagues in the Philippines also reached out to local communities that have been affected by the Enhanced Community Quarantine. The hotels donated 720 care packs to Barangay Fort Bonifacio, Southern Police District – Makati, Barangay Maytubig and Philippine Red Cross Boracay – Malay Chapter, which will help members from low income communities stay safe during this challenging time.

“As we go through these times of uncertainty, we remain committed to the spirit of Bayanihan and urge everyone to remember that, with understanding and passion, we heal as one,” continued Rice.

Makati Shangri-La, Manila donated medical supplies to the Lung Center of the Philippines and partnering with suppliers to deliver essential materials to frontliners, including the Philippine National Police. The executive team at Makati Shangri-La, Manila helped the culinary team prepare meals for healthcare workers at Makati Medical Center.

“In these trying times, Makati Shangri-La, Manila continues to practice this virtue of serving others,” said Greg Findlay, general manager of Makati Shangri-La, Manila. “Coming from a caring family, we do our best to ‘treat a stranger as one of our own.’”

On March 22, Shangri-La’s Mactan Resort & Spa, Cebu donated 500 disposable shower caps to Cebu Doctors’ University Hospital through the Cebu Crisis Assistance Team of Medical Practitioners. From March 24 to March 31, resort colleagues prepared 50 meals for frontline personnel at Vicente Sotto Memorial Medical Center.

Shangri-La’s Mactan Resort & Spa, Cebu has continued to care for the community by donating meals to first responders working the midnight shift at Chong Hua Hospital Mandaue.

On behalf of the resort, Dave Junker, general manager of Shangri-La’s Boracay Resort & Spa, Philippines, and Danny Dyquiangco, director of human resources, donated 600 face masks, sanitizing products and rice to the Boracay Island-Malay Chapter of the Philippine Red Cross.

Shangri-La at the Fort, Manila donated meals to frontliners, police officers and medical staff. Colleagues also thanked delivery partners with homemade cookies and cared for cats in the Bonicaio Global City’s neighborhood.

Hotel Jen Manila prepared meals for medical professionals, local Barangay officials, police and military personnel to thank them for their hard work. Hotel Jen Manila also donated care packages to families from underprivileged backgrounds.


Since March 18, Shangri-La’s Rasa Sayang Resort & Spa, Penang has provided daily meals to first responders. During the upcoming Ramadan celebration, a global religious observation with a month-long fast, the resort will provide Buka Puasa (breaking of fast) meals to first responders until the end of the Movement Control Order (MCO).

“The least we can do is provide some measure of comfort, proper meals, and amenities for the hardworking officers,” said Elaine Yue, general manager of Shangri-La’s Rasa Sayang Resort & Spa, Penang. “The resort has always played its part as a responsible corporate citizen by supporting the police and armed forces at the frontline on a daily basis. We believe that having a decent environment, nutritious meal and refreshing drinks build high level of morale among the dedicated personnel and encourage them to look forward to going a long way during the period of their duty."

Shangri-La Hotel, Kuala Lumpur supported frontline workers by delivering prepared lunches to the police force at IPD Dangi Wangi station and Klinik Kesihatan Lembah Pantai, which is currently the zone with the highest number of COVID-19 cases in Malaysia. The hotel also donated toiletries to patients and medical professionals at Hospital Serdang.


To address a shortage of face masks in Bangkok, the housekeeping team at Shangri-La Hotel, Bangkok volunteered to make DIY face masks for hotel staff. The masks are made with sanitized recycled hotel linen and Muslin cotton. Each mask can be washed up to 10 times, which reduces the use of single-use face masks. To date, the talented housekeeping team has made over 1,000 face masks.


On April 9, Shangri-La Hotel, Jakarta donated disinfecting supplies to local communities around the hotel.

“This social activity was implemented to promote a healthier community around the hotel and minimize the spread of the virus, said Hans Gfrei, resident manager of Shangri-La Hotel, Jakarta.

Sri Lanka

Volunteers from Shangri-La’s Hambantota Golf Resort & Spa, Sri Lanka donated food to elderly community members at the Meththa Nissarana Elders Home Hambantota. The donations will help feed the home’s 14 residents.

“We have supported the home for the last 3 years, which has proven to be a necessity this year, said Palinda Perera, CSR and sustainability manager at Shangri-La’s Hambantota Golf Resort & Spa, Hambantota. “The caretaker and residents were very thankful for our support during such a needy time.

Shangri-La’s Hambantota Golf Resort & Spa, Sri Lanka also donated food to residents at the Saran Aged Blind Home Godawaya, Ambalantota.

“As the home receives fewer contributions during these tough times, it’s prudent to contribute whatever possible,” said Perera.

Also in Sri Lanka, Shangri-La Hotel, Colombo prepared and donated meals for frontline workers and medical staff.


Shangri-La Hotel, Ulaanbaatar delivers daily meals and supplies to healthcare officials at the National Center for Communicable Diseases – Mongolia.

“Together with Shangri-La Centre, Ulaanbaatar, we are doing our part in the community by delivering meals throughout the week to express the depth of our gratitude,” said Bayarkhuu Gereltod, sales manager at Shangri-La Hotel, Ulaanbaatar.


In partnership with Kuok Foundation and Pharmatech Resources Pte Ltd, Shangri-La Hotel, Singapore supports frontline workers by distributing care packages with face masks, hand sanitizer, sandwiches and snacks to Grab partners.

“We will be committed to distributing the care packs until the end of the circuit breaker,” said Paul Cheng, CSR and sustainability manager at Shangri-La Hotel, Singapore.


Shangri-La Hotel, Bengaluru has prepared daily meals for over 200 healthcare workers at Bowring and Lady Curzon Hospital, as well as delivers food to low-income communities and animal shelters. Shangri-La’s – Eros Hotel, New Delhi colleagues have donated food to labor workers.

“We are humbled to play a part in caring for and supporting the healthcare workers and medical teams in the city,” said Vivek Srinivasan, director of human resources at Shangri-La Hotel, Bengaluru. “While they are busy taking care of us and mitigating the pandemic, our chefs strive to take care of them by ensuring they get timely nutritious meals.”


Shangri-La Hotel, At The Shard, London prepared packaged treats for hospital personnel, while colleagues in Mauritius donated food to local communities. Shangri-La Hotel, At The Shard, London also donated over 100 towels to the London Ambulance Service to help NHS frontliners who are living away from home to perform their care duties.

Shangri-La Hotel, Paris colleagues donated blood through Association Laurette Fugain, the hotel’s CSR partner, and prepared meals and pastries for hospital staff. Colleagues and team members with children also encouraged their little ones to draw artwork for hospital staff and elderly patients to brighten their days.

Thank you to our colleagues and partners around the world for helping our communities during this difficult time.