Our Business


Our Rooms, Food and Beverage, Sports and Recreation, Meetings and Events teams are in constant search for innovative ways of doing business. It is also very important that we work with partners who share the values of corporate citizenship, respect for the environment, human rights and social justice.


In this regard, Shangri-La Group focuses on Supply Chain and Safety to deliver in more responsible business.


Supply Chain

Whenever possible, we work with local community-based suppliers and  source eco-friendly products so as to promote growth and development in the communities in which it operates. 


Shangri-La Group believes in raising public awareness about sustainable food sources and communicating these processes to make responsible choices. In 2012, Shangri-La Group was one of the first hotel groups to take shark fin off all menus. In 2018, Shangri-La Group was the first hotel group in Asia to sign with the Marine Stewardship Council (MSC) to source sustainable seafood. Today, all 53 hotels in mainland China and Hong Kong SAR are MSC-certified.

Shangri-La Group also practices local and fair sourcing. Wherever possible, our businesses engage local suppliers and use eco-friendly products to promote growth and development in the local communities.


Launched in 2014, Shangri-La Group’s Rooted in Nature initiative aims to promote the finest locally- and ethically-sourced ingredients as part of our unique culinary offerings.

The Group's continued sustainability efforts have led Shangri-La Group to rank among the environmental leaders in business. The Group has been a constituent of the Hang Seng Corporate Sustainability Index Series for nine years and is the only hotel group in the constituents.

Shangri-La Group is an index component of the Dow Jones Sustainability Indices (DJSI). The distinction recognizes that the Group works to continuously improve sustainability practices. Shangri-La Group is the only hotel group to rank within the Dow Jones Sustainability Index Asia Pacific since 2013.



Shangri-La Group has “zero tolerance” for non-compliance of health and safety standards. This includes ensuring that food safety systems, hygiene and sanitation are maintained at the highest level.

Shangri-La Group hotels have Occupational Health and Safety (OHS) management systems in place to identify and control potential health and safety hazards in the workplace. Over half of our hotel portfolio have certification under the Occupational Health & Safety Management Systems (OHSAS: 18001). This gives paramount importance to working conditions for all employees. 

We are also vigilant in combating the spread of infectious diseases, for example, by providing training to minimize the threat of disease transmission.

In addition, various security and safety initiatives are customized and implemented by each hotel based on timely assessments of the local situations. Fire Life Safety (FLS) remains a top priority at Shangri-La Group and is driven by management through regular audits.

Learn more about Our Business projects here.

Learn more about Shangri-La Group's supply chain management and health and safety policies here.

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