Our Business


Our Rooms, Food and Beverage, Sports and Recreation, Meetings and Events teams are in constant search for innovative ways of doing business. It is also very important that we work with partners who share the values of corporate citizenship, respect for the environment, human rights and social justice.


In this regard, Shangri-La Group focuses on two key areas to deliver in more responsible business:


Supply Chain: Whenever possible, we work with local community-based suppliers and  source eco-friendly products so as to promote growth and development in the communities in which it operates.


Safety: Shangri-La Group ensures that only the highest standards of health and safety are maintained for the benefit of all our stakeholders. This includes overall food safety systems, hygiene and sanitation standards.


In addition, various security and safety initiatives are customized and implemented by each hotel based on timely assessments of the local situations. Fire Life Safety (FLS) remains a top priority at Shangri-La Group and is driven by management through regular audits.


Over half of our hotel portfolio have certification under the Occupational Health & Safety Management Systems (OHSAS: 18001). This gives paramount importance to working conditions for all employees. 

The Group's continued sustainability efforts have led Shangri-La Group to rank among the environmental leaders in business. The Group has been a constituent of the Hang Seng Corporate Sustainability Index Series for nine years and is the only hotel group in the constituents.


The Shangri-La Group is an index component of the Dow Jones Sustainability Indices (DJSI). The distinction recognizes that the Group works to continuously improve sustainability practices. The Shangri-La Group is the only Asian hotel group to rank within the Dow Jones Sustainability Index since 2013.


Learn more about Our Business projects here.